Program Description

Program Title: Assertive Communications

Program Description

This program will help you to be able to identify different communication styles, overcome communication barriers, express empathy, listen and ask questions more effectively, and give and receive meaningful feedback and to get your message across in a non aggressive or submissive way.

Duration: Half-day, one-day and two-day workshops are available for this program.

Who: This program is for those who want to improve their personal communication skills to better express their  thoughts, opinions and understanding to others in the workplace.

Suggested Topics:

• Adopt behaviours to improve your personal impact
• How you take information in and give information out
• Use active listening techniques to enhance understanding and show empathy
• Use effective questioning skills
• Identify and develop your personal communication style
• Give and receive appropriate feedback
• Use proven communication techniques to deal with difficult situations
• Break down barriers to effectively communicate